Frequently Asked Questions
How TrashTastic trash pickup works in East Cobb and Marietta: pricing and billing, bins, recycling, bulk pickup and your account. Can't find your answer? Customer service is open 24/7.
Services
What services do you provide?
We provide weekly residential trash pickup, with recycling and valet service as add-ons. Current customers can also book bulk pickup for large items. We serve homes only; we don't offer commercial service.
Do you offer recycling?
Yes. Recycling is an add-on to weekly trash service and comes with its own 96-gallon wheeled bin. You can see the add-on price for your address on our pricing page.
What is valet trash service?
With valet service, on pickup day we bring your bins from your door to the curb and back, so you never have to roll them out yourself. Valet is an add-on; see our pricing page for the price.
Do you pick up yard waste?
Yes. Yard waste is included with weekly service: up to 3 paper yard-waste bags a week, at no extra charge. In January we also pick up Christmas trees, for $25 per tree.
Do you offer bulk trash pickup?
Yes, for current TrashTastic customers. There's no fixed minimum: send us a photo and we quote each job based on what the items are and whether you bring them to the curb. The pickup is charged to your payment method on file afterwards. We don't do one-off junk removal for non-customers.
Do you offer temporary or one-time trash service?
No. We don't offer temporary or one-time plans. If you're a current customer with a one-off job, bulk pickup covers it.
Pricing and billing
How much does your trash service cost?
Weekly residential trash pickup is $29/month, with a 96-gallon bin included. Recycling, extra bins, valet and bulk pickup are add-ons, priced separately. Enter your address on our pricing page to see your exact price.
What forms of payment do you accept?
We accept credit and debit cards, Apple Pay, Google Pay and bank (ACH) payments, all through Stripe at checkout.
Do you offer automatic payments?
Billing is automatic: your payment method on file is charged monthly, in advance. There's nothing to sign up for.
Is there a contract?
No. Service is month to month with no contract. You can cancel any time, with no notice period and no cancellation fee.
Do you offer a discount for paying annually?
Yes. If you prepay for a year, you pay for 11 months and get 12, so one month is free.
What is your cancellation policy?
You can cancel any time: there's no contract, no notice period and no cancellation fee. Contact customer service to cancel. Monthly plans are billed in advance, and partial months aren't refunded. If you cancel an annual plan, we re-rate the months you used at the standard monthly price and refund the difference.
Can I pause my service?
Yes. You can pause service for at least one full billing cycle (a month). Contact customer service to set it up.
What happens if I miss a payment?
We don't charge late fees. Under our Terms, failure to make timely payments may result in suspension or termination of service, so update your payment method as soon as you can by logging in to your account or contacting customer service.
Bins
What size are the bins?
Your trash bin is a 96-gallon wheeled bin, included with weekly service. If you add recycling, the recycling bin is a 96-gallon wheeled bin too.
Can I use my own trash and recycling bins?
No. Service uses our bins, which are included. If you'd like a smaller trash bin, ask us: one is available on request.
Can I get an extra trash bin?
Yes. Extra trash bins are $10/month per bin. Contact customer service to add one.
What should I do if my bin is damaged or lost?
Contact customer service and we'll replace it for free. The bins are ours, so there's no charge for a replacement.
Pickup schedule
What day is my trash picked up?
Trash pickup is weekly, and your pickup day depends on where you live. Contact customer service to confirm your day.
What should I do if my trash wasn't picked up?
Contact customer service and we'll sort it out. Customer service is open 24/7, and we respond the same day.
What happens to pickup in bad weather?
Severe weather can change the pickup schedule. When it does, we let you know by email and on our website, and pickups resume when it's safe.
Recycling and glass
What can I recycle?
What we accept follows what our recycling facility, Westrock, accepts, so the list is theirs, not ours. Glass isn't accepted in the recycling bin. Our recycling tips post covers the common items.
Recycling tips for Cobb CountyCan I recycle glass?
Not in your recycling bin. Take glass to a Ripple Glass purple drop-off bin: Whole Foods Merchants Walk (1311 Johnson Ferry Rd, Marietta, GA 30068, behind the store in the rear parking area), Janice Overbeck Real Estate (2249 Roswell Rd, Marietta, GA 30062) or Jackie's Wine & Spirits (3140 Johnson Ferry Rd, Marietta). These bins belong to Ripple Glass and can move, so check their map at rippleglass.com/atl before you go.
Ripple Glass drop-off mapHow should I prepare recyclables?
Rinse recyclables so they're free of food, and flatten cardboard boxes to save space in the bin.
What goes in the bin
How should I prepare my trash?
Bag your trash, put it in your bin and close the lid so nothing spills.
What can't go in my trash bin?
Hazardous waste, electronics and TVs, large items like furniture and appliances, and construction debris don't go in your regular trash bin. Current customers can have electronics, TVs and other large items hauled with a quoted bulk pickup. Hazardous waste goes to Cobb County's household hazardous waste disposal.
Do you take hazardous waste?
No, never. That includes paint, chemicals, solvents and automotive fluids. Cobb County runs household hazardous waste disposal; check the county's website for drop-off details.
Do you take electronics and TVs?
Yes, through bulk pickup. Current customers can have electronics and TVs, including older CRT sets, hauled with a quoted bulk pickup. They don't go in the trash or recycling bin.
Service area
What areas do you serve?
We serve select areas of East Cobb and Marietta, in the 30067 and 30068 ZIP codes. Enter your address on our pricing page to check whether we serve your home.
Your account
How do I sign up?
Enter your address on our pricing page to check that we serve your home and see your price, then check out online. You can also call us at (470) 664-3100.
How do I update my billing or contact information?
Log in to your account to view your plan and update your billing and contact details. You can also contact customer service and we'll make the change for you.
How can I contact customer service?
Call (470) 664-3100 or reach us through our contact page. Customer service is open 24/7, and we respond the same day.
Moving
I'm moving. Can I transfer my service?
If you're moving within our service area, we'll transfer your service to your new address for free. If you're moving outside it, cancel your current service and, if we serve your new address, sign up there.