TrashTastic Privacy Policy

Effective Date: 9-25-24

At TrashTastic ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and subscribe to our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information from you:

• Contact Information: Name, address, email address, and phone number.
• Payment Information: Payment details necessary to process your payments securely through Stripe.
• Service Address Searches: If you search for a service address on our site, we may collect that information.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type and Version
• Operating System
• Referring Website
• Pages Visited
• Date and Time of Visit

This information is collected through cookies and similar tracking technologies, primarily via Google Analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To process payments, provide our waste collection services, and communicate service-related information.
• Customer Support: To respond to your inquiries, requests, or feedback.
• Marketing Communications: If you search for a service address, we may use that information to send you promotional mailers.
• Text Messaging: To send you alerts and updates about service interruptions, promotions, and other relevant information via text messages.
• Analytics and Improvements: To analyze website usage and improve our services.

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We use third-party services like Google Analytics and Crisp.Chat to support our website's functionality and customer communications.
• Payment Processing: Payments are processed securely through Stripe. We do not store your payment information on our servers.
• Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Used to collect information about how visitors use our website.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website performance.

5. Data Security

We implement robust security measures to protect your personal information:

• SSL Encryption: Protects data transmitted between your browser and our servers.
• Secure Servers: Hosted on secure servers with restricted access.
• Payment Security: Payment information is secured through Stripe's compliance with industry standards.

6. Data Retention

We retain your personal information for as long as you are a customer. Once your subscription expires, we remove your information from our records unless retention is required by law.

7. Your Rights and Choices

Access and Correction

Currently, we do not offer online access for users to correct or delete their personal information. If you need to update or remove your information, please contact us directly.

Opt-Out of Marketing Communications

You may opt out of receiving marketing emails or text messages by following the unsubscribe instructions included in those emails or by contacting us.

8. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: 470-664-3100

Address: 1250 Powers Ferry Cmn SE, Marietta, GA 30067

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.